At Luka Fitness, we are committed to ensuring customer satisfaction by offering high-quality products and excellent service. If you are not fully satisfied with your purchase, our refund and returns policy outlines the terms and conditions under which you may return items or request a refund.

1. Eligibility for Returns and Refunds

You can request a return or refund under the following conditions:

  • The item is defective, damaged, or incorrect.
  • The item does not match the description or is the wrong size.
  • You initiate the return within [X] days of receiving the product. (Please specify the time frame, e.g., 14 days, 30 days, etc.)

To be eligible, the item must be:

  • Unused and in its original condition.
  • In its original packaging with tags intact.

2. How to Request a Return or Refund

To request a return or refund, contact our customer support team at [Insert Contact Email or Support Channel] with the following information:

  • Order number.
  • Reason for the return or refund request.
  • Clear photos of the defective/damaged product (if applicable).

Our team will review your request and respond promptly with the next steps.

3. Non-Refundable Items

The following items are non-refundable or non-returnable unless defective or damaged:

  • Gift cards.
  • Personalized or customized products.
  • Items marked as final sale.

4. Refund Processing

Once your return is approved, refunds will be processed to the original payment method used for the transaction. Please allow [5-7 business days] for the refund to reflect in your account, depending on your financial institution.

5. Return Shipping Costs

  • If the return is due to a defective or incorrect product, Luka Fitness will cover return shipping costs.
  • If the return is due to personal reasons (e.g., change of mind, wrong choice, or size), the customer is responsible for the return shipping costs.

6. Damaged or Lost Items During Transit

If your item is damaged during delivery or has not arrived, contact us immediately (within [7 days]) with relevant details and photos. We will resolve the issue by either replacing the item or issuing a full refund based on your preference.

7. Exchange Policy

We can accommodate exchanges only if the item is defective, damaged, or the wrong item/size was sent. Requests for exchanges must be made within [X] days of receiving the order.

8. Contact Us

For any questions or assistance regarding refunds, returns, or exchanges, please contact us at:
Email: [Insert Contact Email]
Customer Support Channel: [Insert contact method, e.g., WhatsApp, phone, etc.]

We are always happy to help and ensure your experience with Luka Fitness is smooth and satisfactory.

By purchasing from Luka Fitness, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.